It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re - send the order to the correct address at our expense. It is the responsibility of you the customer to inform u s if an order does not arrive in a timely manner allowing for freight carriers normal delivery time frames to your address. All orders for product that is in stock is dispatched within two working days. If an order does not arrive please inform us. Once we learn an order has not arrived within the approximate delivery time frame, we will lodge enquiries with the freight provider to search for the order. We will not be held liable for any loss or damage resulting from late delivery, but will seek compensation on your behalf, for orders which do not arrive at all.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery by a freight provider or Plasquip Sales does not constitute a failure of our agreement and does not entitle you to cancellation of an order.
If you contact us before the order is shipped, we can refund you immediately. However, if the order has already been shipped, you will have to return the consignment to us at the below address. We (Plasquip Sales) reserve the right to cancel any order for any reason whatsoever. If you have already paid for an item ordered and we choose to cancel, your money will be refunded in full.
If you receive a product that you believe is significantly not as described, please contact us. After discussing the issue with us we will at our discretion refund your money after the return of the product/s. It will be your responsibility to return the item/s back to our address (at your cost, unless we are at, and have acknowledged, fault) in their original condition before a refund will be issued. Any item that we intentionally sell damaged, will be clearly marked as such
Although we keep stock quantities of most products, on some occasions we run out of some products, which on average will delay an order, if this is the case, we will inform you via email of the estimated delivery time and give you the option to proceed with the order or cancel the order and receive a full refund.
In relation to one-off and end of line items, if by a remote possibility two customers place the same item in their shopping basket at the same time and/or process their payment at the same time, the customer whose payment is received first will receive the product. The other customer will have their payment refunded.